Currently In Development

This Knowledge-Base is still under construction! While you are navigating this knowledge-base, you may notice some information is missing or incomplete. Check back regularly, as we are always adding and developing new content throughout. Thank-you for understanding that we are in the middle of expanding this platform to be a self-service hub for staff and parents to be able to get any information and troubleshooting assistance they need, without needing to contact or work with an Oakland Schools Technician.

Found inaccurate information, or want to contribute updated information to a page? Create a Service Ticket to let us know!

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Contents

Overview

Canvas is a web based learning management system created by Instructure that is used in education.

Logging In

Service Desk Assistance

The Oakland Schools Service Desk can only assist parents with verifying they are logging in with the correct credentials. Any other assistance, requests, or internal Canvas issues should be directed to the appropriate person or building under District Specific Information.

Staff and students will log into Canvas with their email address and email password. Each district has its own login page that has to be used by that district. You CAN NOT log into Canvas using their generic login portal on their website. 

District Login Chart


Troubleshooting

Canvas has a large amount of troubleshooting information located on their website: https://community.canvaslms.com/t5/Troubleshooting/tkb-p/Troubleshooting

District Specific Information

Service Desk Assistance

The Oakland Schools Service Desk can only assist parents with verifying they are logging in with the correct credentials. Any other assistance, requests, or internal Canvas issues should be directed to the appropriate person or building under District Specific Information.

Clawson

District Overview: 

Login Portal: 

Staff Canvas Assistance: Jill Lapine at jill.lapine@clawsonschools.org

Parent Canvas Assistance: Jill Lapine at jill.lapine@clawsonschools.org

Farmington

District Overview: 

Login Portal: https://fpsk12.instructure.com/login/canvas

Staff Information

Below are two google doc items that were sent out to staff. In the technology support documentation there are building and district "Canvas Leaders". Building leaders are the first goto, while district leaders should be sought afterwards.

Canvas Release Memo to Staff

Canvas Technology Support Documentation

Parent Information

 Any other Canvas requests or issues need to be directed towards the building the student is assigned to. Each building has an assigned Canvas contact.

Ferndale

Specific Canvas class related issues should be directed towards that class's teacher. For all other issues, or if the classroom teacher directs parents to the Service Desk, staff and parents should contact the person below.

District Overview: 

Login Portal: 

Staff Canvas Assistance: Tom Maes at Tom.Maes@Ferndaleschools.org

Parent Canvas Assistance: Tom Maes at Tom.Maes@Ferndaleschools.org

Royal Oak

District Overview: 

Login Portal (try both):

Staff Canvas Assistance:

Parent Canvas Assistance:

West Bloomfield

West Bloomfield is currently onboarding the Canvas platform. Because of that, the information you see here may change at some point.


District Overview: https://www.wbsd.org/academics/classroom-to-cloud/canvas

Login Portal: https://westbloomfieldsd.instructure.com/login/canvas

Staff Canvas Assistance: Rachelle.Galang@oakland.k12.mi.us or canvashelp@wbsd.org

Parent Canvas Assistance: katherine.law@wbsd.org

Parent Information

If a parent has waited 30 minutes and no reset email came to the student's account, you can email Katherine.law@wbsd.org so she can work with you to get it resolved.

Attachments

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PNG File canvas-by-instructure-logo.png Sep 04, 2020 by Christopher Usiak

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