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What is Duo?

Duo is a two-factor authentication which adds a second layer of security to your network account. Verifying your identity prevents anyone else from logging into your account, protecting you and Oakland Schools data from security vulnerabilities.

Why Do I Need This?

Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked — you might not even know someone is accessing your account.

Duo Security Product Logo

DUO Enrollment Process


1. Login to https://webmail.oakland.k12.mi.us on any device and select Start Setup


2. Choose Your Authentication Device Type


Select the type of device you'd like to enroll and click Continue. We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, a U2F token, or iOS/Android tablets.


Duo Security Choose Authentication Device Type Screen


3. Type Your Phone Number


Select your country from the drop-down list and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service. You can enter an extension if you chose "Landline" in the previous step.


Then double-check that you entered it correctly, check the box, and click Continue.


Duo Security Enter Mobile Number Screen


If you're enrolling a tablet you aren't prompted to enter a phone number.


4. Choose Platform


Choose your device's operating system and click Continue.


Duo Security Choose Device Operating System Screen


5. Install Duo Mobile on your Smartphone


Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. Without it you'll still be able to log in using a phone call or text message, but for the best experience we recommend that you use Duo Mobile.


Follow the platform-specific instructions on the screen to install Duo Mobile. After installing our app return to the enrollment window and click I have Duo Mobile installed.


Duo Security installation screen for iOS Mobile App


6. Activate Duo Mobile


Activating the app links it to your account so you can use it for authentication.


On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Follow the platform specific instructions for your device:


Duo Security Activate for iOS screen


The "Continue" button is clickable after you scan the barcode successfully.


Duo Security Activate Confirmed


Can't scan the barcode? Click Or, have an activation link emailed to you instead. and follow the instructions.


7. Configure Device Options (optional)


You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.


If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection).


Duo Security Settings and Devices Screens


Click Continue to login to proceed to the Duo Prompt.


Duo Security Continue to Login Screen

Note:  If you are using Google Chrome as your browser, you may be prompted to update your browser as shown below.  Just follow the directions to download the latest update.

Duo Security Update your Browser Screen

Congratulations!

Your device is ready to approve Duo authentication requests.

See How it Works

  1. Go back to https://webmail.oakland.k12.mi.us
  2. Click Send me a Push
  3. Open the DUO app on your phone
  4. Tap Approve on the Duo app login request 
  5. You will be given a passcode to enter
  6. Go back to https://webmail.oakland.k12.mi.us
  7. Click on Enter a Passcode
  8. Enter the passcode and your webmail will open


Duo Security Choose Authentication Method Screen


DUO Enrollment Video 


As always, if you have any questions or require assistance, please contact the Oakland Schools Service Desk by creating a service ticket or by calling 248.209.2060.     

Oakland Schools Service Desk

Phone: (248)209-2060
Email: osservicedesk@oakland.k12.mi.us
Online Ticket submission: Create a service ticket




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If you have any questions or require assistance, please contact the Oakland Schools Service Desk

Phone: (248) 209-2060
Online Ticket Submission: Create a Service Ticket