Currently In Development

This Knowledge-Base is still under construction! While you are navigating this knowledge-base, you may notice some information is missing or incomplete. Check back regularly, as we are always adding and developing new content throughout. Thank-you for understanding that we are in the middle of expanding this platform to be a self-service hub for staff and parents to be able to get any information and troubleshooting assistance they need, without needing to contact or work with an Oakland Schools Technician.

Found inaccurate information, or want to contribute updated information to a page? Create a Service Ticket to let us know!

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Welcome!

This is the home page for your knowledge base space within Confluence. You can use your knowledge base to capture best practices and address common problems.


Next, you might want to:

  • Create your first knowledge base article - Click "Create" and select a "How-to" or "Troubleshooting" article.
  • Customise the home page - Click "Edit" to get started. Include useful information like what users can expect to find in this knowledge base, frequently asked questions and links to other resources.

 

 

 

 

Service Desk Technical Knowledge Base


 

Frequently asked questions

  • Add links to popular how-to and troubleshooting articles.
  • Highlight important documentation.

Need more help?

  • Link to resources such as your service desk, questions & answers or a forum.
  • List contacts for getting additional help.

Other resources

  • Include links to relevant external sites and services.
  • Add other helpful information.

 


 

Recently updated articles

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