Duo is a two-factor authentication which adds a second layer of security to your network account. Verifying your identity prevents anyone else from logging into your account, protecting you and Oakland Schools data from security vulnerabilities.
Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked — you might not even know someone is accessing your account.
Two-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised. With Duo Push, you'll be alerted right away (on your phone) if someone is trying to log in as you.
This second factor of authentication is separate and independent from your username and password — Duo never sees your password.
DUO has their own full-fledged guide that assists and answers any questions one might have on their website.
To use Duo Mobile, first connect (enroll) your account with at least one mobile device number and/or the Duo Mobile application.
Duo Mobile has a video and step by step guide on their website.
Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. Without it you'll still be able to log in using a phone call or text message, but for the best experience we recommend that you use Duo Mobile.
Select 'Email me an activation link instead' and follow the instructions in the provided E-Mail from Duo Mobile.
You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.
If this is the device you'll use most often with Duo then you may want to enable automatic push requests by performing the following:
With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection).
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DUO Mobile is a mobile device application used as a method for approving DUO authentication requests.
Navigate to your device's application store and download the application. Once downloaded, follow the 'Getting Enrolled in Duo Mobile' process outlined above.
Once you have connected your Duo Mobile account to your smartphone app or mobile phone number, there are three ways to approve access.
This will be a randomized telephone number every time you authenticate.
Login to https://webmail.oakland.k12.mi.us on any device and select Enter a Passcode
Adding another device to the dropdown menu when authenticating is very easy! This will allow you to select from multiple devices when authenticating,
Changing DUO settings or specific devices settings is also very simple. This will allow relinking your account to the Duo Mobile application as well.
Next to each attached device is a button labeled "Device Options". Clicking it will allow you to reactivate Duo Mobile with that device, change the device name, or remove the device.
From this menu one can also "Add another device".
The bottom section allows you to change the default authentication method for specific devices. By default it will be set to "Ask me to choose an authentication method" but it can be changed to automatically send an authentication request to any of the attached options automatically.
If your device is not getting DUO push notifications, open the DUO app and manually accept the app push instead of waiting for the device notification popup. Mobile devices may not properly show DUO notification popups.
District staff must put in a service desk ticket to have instructions sent to their new device. More information found under Enrollment Process (OS District Staff)
If the activated device(s) have been lost, phone number changed, or access to it has been lost as a whole, there are a few ways you can reactivate your account to the DUO mobile app.
Opening webmail in Incognito mode always prompts duo login.
If the new device still has the previous phone number, navigate to the DUO menu at https://webmail.oakland.k12.mi.us/ and go to the "My Settings & Devices" section. More information can be found under Change Settings & Devices.