What is Social Engineering?

In a social engineering attack, an attacker uses human interaction (social skills) to obtain or compromise information about an organization or its computer systems. An attacker may seem unassuming and respectable, possibly claiming to be a new employee, repair person, or researcher and even offering credentials to support that identity. However, by asking questions, he or she may be able to piece together enough information to infiltrate an organization's network. If an attacker is not able to gather enough information from one source, he or she may contact another source within the same organization and rely on the information from the first source to add to his or her credibility.

Review the following resources to learn how to protect yourself AND your organization, as well as how to report suspicious communications.

What can I do about it?

If you have given personal information in response to a phone call, phishing email or on a suspicious webpage, your account may be compromised.

Change your password and report suspicious communications to the Oakland Schools Service Desk. ServiceDesk@oakland.k12.mi.us

Social Engineering Tips

Identify scams

Protect yourself from scams

Additional Resources

If you'd like to get further information on how to avoid bad actors from getting their hands on your data, see the links below.

US Department of Homeland Security:

 Preventing and Responding to Identity Theft

Follow this guidance from the Federal Trade Commission (FTC):

Federal Trade Commission (FTC): Phone Scams

How to Handle an Unexpected Sales Call

What To Do About Pre-Recorded Calls